1. Introduction
This policy governs the usage and operations of the ecommerce Shopped app ("the App") which functions as a marketplace and escrow account, facilitating transactions between sellers and buyers. The App acts as an intermediary, providing a platform for sellers to meet buyers and ensuring secure transactions by holding funds in escrow until successful delivery..
2. User Responsibilities
2.1 Sellers
2.1.1 Sellers must provide accurate and up-to-date information about their products or services, including pricing, descriptions, and availability.
2.1.2 Sellers are responsible for fulfilling orders promptly and delivering the products or services as described in their listings.
2.1.3 Sellers must maintain clear and open communication with buyers, providing necessary updates on order status, shipping details, and any delays or issues that may arise.
2.1.4 Sellers must comply with all applicable laws and regulations regarding their products or services, including any licensing, safety, or quality standards.
2.2 Buyers
2.2.1 Buyers are responsible for reviewing and understanding product or service descriptions, including pricing, shipping fees, and return policies before making a purchase.
2.2.2 Buyers must provide accurate shipping information, including a valid address and contact details, to ensure successful delivery.
2.2.3 Buyers should promptly communicate with sellers regarding any questions, concerns, or issues related to their orders, including delays, damages, or product discrepancies.
2.2.4 Buyers should use the provided feedback mechanisms to rate sellers and provide honest and constructive feedback based on their experiences..
3. Payment and Escrow
3.1 Payment Process
3.1.1 Buyers will pay for their purchases through the App using the provided payment methods.
3.1.2 The App will securely hold the funds in escrow until successful delivery and confirmation from the buyer.
3.1.3 In the event of a cancellation or dispute, the App will handle refund requests or disputes based on its refund and dispute resolution policies (outlined in subsequent sections).
3.2 Refunds
3.2.1 Buyers may request a refund if the product or service received is significantly different from the description provided by the seller.
3.2.2 Refund requests must be submitted within a specified timeframe as per the App's refund policy.
3.2.3 The App will review refund requests and make a determination based on the evidence provided by both the buyer and the seller.
3.2.4 Approved refunds will be processed by the App and remitted to the buyer's original payment method after the goods have been returned to the seller in accordance with the return instructions provided.
3.2.5 Buyers are responsible for returning the goods in the condition received and covering any return shipping costs unless otherwise specified by the seller or App.
3.2.6 The App reserves the right to withhold the refund if the goods are not returned within the specified timeframe or are not in the required condition.
Please note that the refund process may vary depending on the specific circumstances and the seller's policies. It is important for buyers to carefully review the App's refund policy and any additional instructions provided by the seller regarding returns and refunds.
4. Dispute Resolution
4.1 Mediation
4.1.1 In the event of a dispute between the buyer and seller, the App will act as a mediator to facilitate communication and resolve the issue.
4.1.2 The App will assess the evidence and statements provided by both parties and make a fair and impartial decision based on its policies and guidelines.
4.1.3 The decision made by the App regarding a dispute is final and binding on both the buyer and seller.
4.2 Escalation
4.2.1 If the dispute cannot be resolved through mediation, either party may choose to escalate the matter to arbitration or take legal action, as per applicable laws and regulations.
5. Prohibited Activities
5.1 Fraudulent or Misleading Behaviour
5.1.1 Any attempt to deceive or defraud other users or the App through false information, counterfeit products, or unethical practices is strictly prohibited.
5.2 Unauthorised Activities
5.2.1 Users must not engage in any activities that infringe upon intellectual property rights, violate privacy or data protection laws, or engage in illegal or harmful activities.
5.3 Compliance with Laws
5.3.1 Users must comply with all local, national, and international laws and regulations applicable to their activities on the App.
6. Security and Privacy
6.1 User Data
6.1.1 The App will handle user data in accordance with its Privacy Policy, ensuring the confidentiality and security of personal information.
6.1.2 Users are responsible for keeping their login credentials and personal information confidential to prevent unauthorised access.
7. Amendments to the Policy
7.1 We reserve the right to modify or update the policies of the Shopped App, including the Privacy Policy and Terms and Conditions, at any time without prior notice, to reflect changes in our practices, App functionality, or legal requirements.
7.2 Any changes to the policies will be communicated to you through the App or via email.
7.3 It is your responsibility to review the updated policies and familiarise yourself with any modifications.
7.4 By continuing to use the Shopped App after the revised policies have been posted or communicated to you, you agree to be bound by the updated terms.
We will make reasonable efforts to notify you of any changes to the Shopped App policies to ensure transparency and provide you with an opportunity to review and understand the updated terms.
8. Conclusion
By using the ecommerce Shopped App, users acknowledge that they have read, understood, and agreed to abide by this policy. Failure to comply with this policy may result in account suspension or termination. For any questions or concerns, users may contact the App's support team for assistance.
1. Information Collection
1.1 Personal Information
1.1.1 When you register an account on the App, we collect certain personal information, such as your name, email address, and contact details.
1.1.2 When making a purchase or engaging in transactions through the App, we may collect additional information, including payment details, shipping address, and order history.
1.2 Usage Information
1.2.1 We may collect information about how you use the App, including the pages you visit, the features you access, and the actions you take.
1.2.2 This information may be collected through cookies, log files, or other tracking technologies.
2. Use of Information
2.1 We use the collected information to:
2.1.1 Provide and improve the functionality of the App.
12.1.2 Process transactions and fulfil orders.
2.1.3 Communicate with you regarding your account, transactions, and updates.
12.1.4 Personalise your experience and recommend products or services that may be of interest to you.
22.1.5 Respond to your inquiries, requests, or customer support needs.
1.6 Ensure the security and integrity of the App and our users.
3. Information Sharing
3.1 We may share your personal information with:
3.1.1 Service providers and third-party partners who assist in delivering and improving the App's services, including payment processors, shipping providers, and customer support providers.
13.1.2 Other users in connection with transactions, such as sharing shipping information with sellers or buyers.
3.1.3 Law enforcement agencies, government authorities, or other third parties if required by law or to protect our legal rights, users, or the public.
3.1.4 In the event of a business transaction, such as a merger, acquisition, or sale of assets, where personal information may be transferred as part of the transaction.
4. Data Retention
4.1 We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
4.2 If you wish to delete your account or request the deletion of your personal information, please contact us using the contact information provided in Section 7.
5. Security
5.1 We implement reasonable security measures to protect your personal information against unauthorised access, loss, or alteration.
5.2 However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
6. Third-Party Links and Services
6.1 The App may contain links to third-party websites or services that are not owned or controlled by us.
6.2 This Policy does not apply to the practices of third parties, and we encourage you to review the privacy policies of those third parties before providing any personal information.
7. Contact Us
7.1 If you have any questions, concerns, or requests regarding this Policy or the handling of your personal information, please contact us at support@shoppedmw.com or shoppedmw@gmail.com.
8. Changes to the Policy
8.1 We may update this Policy from time to time to reflect changes in our practices or legal requirements.
8.2 Any changes to the Policy will be posted on the App, and the revised Policy will be effective immediately upon posting.
8.3 Data Deletion
8.3.1 You may request the deletion of your account and personal information by contacting us using the contact information provided in Section 7.
8.3.2 Please note that we may not be able to delete your data or close your account if there are ongoing transactions or disputes associated with your account.
8.3.3 In such cases, we will retain the necessary information to facilitate the resolution of the transaction or dispute and ensure compliance with applicable laws and regulations.
8.3.4 Once all transactions and disputes have been resolved, your account and personal information will be deleted as requested.
Please ensure that all transactions and disputes are resolved before requesting the deletion of your account and personal information.
9. Changes to the Policy
9.1 We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our practices or legal requirements.
9.2 Any changes to the Policy will be communicated to you through the App or via email.
9.3 It is your responsibility to review the updated Policy and familiarise yourself with any modifications.
9.4 By continuing to use the App after the revised Privacy Policy has been posted or communicated to you, you agree to be bound by the updated terms.
We will make reasonable efforts to notify you of any changes to this Privacy Policy to ensure transparency and provide you with an opportunity to review and understand how your information is being handled.